Rest API wont create incident due to Data Policy Exception: \n\tThe following fields are mandatory

[AndersBGS]

Hi all,

I'm trying to create an incident from Postman utilizing Oauth2.0 Authentication. In general this work except populating the description field. If I put in the JSON:

{"description":"test","short_description":"test","caller_id":"3d43a2df933bce1099f937647aba106b"}

It will not populate due to data policy exception rule that I have in place. 

If I remove the rule, then it will populate except that "description" field is empty even though that I have listed what should be posted in the POST body. 

As you can see below, the field is named "description" and lives on the task table:

What is wrong here, and why isn't the description from the JSON populated to the description field on the incident table when making the REST API call from postman? 

Best regards

Anders

[Gangadhar Ravi]

@AndersBGS  Have you tried to check if there is any client scripts clearing the value of description ?

[AndersBGS · Accepted solution]

Located myself that this was only a role issue. After added correct roles, Oauth integration works without issues.