Developer

ServiceNow docuements on scriptIncludes

Are there any ServiceNow link that list details of various out-of-box scriptIncludes functions similar to JavaDoc?

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Deactivating kb portal

We are moving to ESC from SP/KB and need to inactivate and redirect both portals to ESC. SP works fine, it is inactive and redirects to ESC with no issues. However the KB portal is not redirecting at all even though it is inactive and the alternate p...

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related list section shold be mandatory when state is resolved

My req is whenever state changes to resolved related list section fields called notes should be mandatory.

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Task-based reference Field, how to show short_description instead of number

We have a custom form that has an Incident Reference field and understand that it shows the incident number instead of short description. We are also aware that the current dictionary of the Incident form has the number field as the default display ...

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Cart JS Inbound Action for External Users

I need to create an RITM for a specific catalog item whenever an inbound email is received in ServiceNow. I’ve used the Inbound Email action and the Cart JS API to submit the catalog item. This works for internal users, but for external users, it onl...

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How to fetch the same OOB Contextual Search / Related Search Results KB articles from Scripted REST

I need to fetch the same Knowledge Articles shown in the Incident form Related Search Results / Contextual Search from a Scripted REST API. I checked the Contextual Search config and Zing search in Scripted REST API.But the REST API returns differen...

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How to invoke one AI Agent from another AI Agent in Virtual Agent Assistant?

Hi Team,I have created an AI Agent and deployed it in Virtual Agent (VA) as an assistant for end users. My requirement is to invoke different specialized agents from this main agent based on user requests—for example, an agent that creates problem ti...

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Report on variable values with group by value

I have a variable set that is being used to identify specific streams of work for a number of catalog items.I have been able to create a report that will display the value of the variables in the variable set for example in a list view. However in or...

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Resolved! delete any existing attachments for a data source via workflow run script

can some one help me with the script where it need to check if there is any attachment to the defined data source , if yes delete that attachment

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Inbound action script help for stripping only computer name

Hello I need to create an Incident when an Email from xyz is being sent to servicenow , but email might have some computer names which I need to only get those names and set it in Description of Incident , Below is the email which we will get and we ...

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GlideAjax Returning Null From Script Include (Business Day Calculation)

Hi there,I'm working on a client script + script include to automatically calculate a future business date based on a starting date selected on a form.When a user selects a date in a field, an onChange client script sends that date to a Script Includ...

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Save as a draft record producer

Hi,is there any option for a record producer to save as a draft and continue later?

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PDI Error

I have been trying to get into my PDI for about a week now, and it won't wake up. I keep getting the "We're having trouble opening our instance due to internal error. We should have it fixed in a few minutes". Unfortunately, it has not been fixed,...

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Questions about a Flow

Hello, I am creating a flow in which an end use submits an access request and if the manager field has no values, I am to cancel the request, secondly if the manager approves, then the financial controller for the requestor's site has to approve, if...

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Record query step failing in ATF

I am writing ATF test script to validate the lifecycle of service catalog. In this I am using Record query as one of the test step to validate the SCTASK record for a given REQ/RITM. However the test step is failing with the error message as in attac...

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