REST POST that chooses a user from user reference field isn't populating

[ctsmith]

I have a POST function that works on every field I've tried except for choosing a user from user reference field.

The body is:

{"name":"Chris Test","memory":"32","managed_by":"xxx4fxc30a0a3c53217xxxxeb21742c5"}

It will create a new record and populate the new fields in the body except for managed_by.   I tried sys_id based on the REST API Explorer, and it worked with my admin account internally, worked with admin account externally, but not with the system user I created.   I added full admin rights to the system user to see, and that still didn't work.

Any ideas of why this isn't working?

Thanks!

[Ankur Bawiskar]

Hi Chris,

So you want to insert a record in the table and want to populate user with that sys_id in that field.

What error you are getting?

Is the record getting created with empty user i.e. empty managed_by

Regards

Ankur

[ctsmith]

Correct, on all accounts.   Record is created, fields populated as they should be, except for Managed by remains blank:

I've tried sys_id and userID as well. Neither work.   I'd prefer to use userID, but API Explorer builds using sys_id since it's a reference field to user table.

Best,

Chris

[Ankur Bawiskar]

Hi Chris,

The system which is consuming the servicenow endpoint how they will know the sys_id of the record?

Regards

Ankur

[ctsmith]

Right.   They probably won't know the user's sys_id.   But, I just wanted to make it work first in testing it out before I figure out how to let them use userID.   I was just going by the REST API Explorer with the example it gives is the sys_id:

Thanks!

Chris