Restart workflow for remaining activities left in Lifecycycle Event (ServiceNow HRSD)

[Sunpreetk]

How Things are configured in the Current System -
Lifecycle event type is attached with the HR Service. Tasks are present in the activity container and are generated based on the order, It follows sequential task generation process. Next task is generated based on state of previous task. If previous task state is complete only then next task is generated. 

New Requirement(Trying to make impossible possible) - 
If One of HR Task get cancelled by mistake and state of task gets changed to closed incomplete then HR case state also gets changed to closed incomplete. Again changing the task state to closed complete and changing hr case state to ready will not re run the workflow and remaining activities will not be triggered.

This is the issue, No idea how we can solve this. If u have ideas feel free to reach out.

[Mark Manders]

Easiest way: add an 'Are you sure about this' message, including what happens when it's a mistake to the task when someone tries to set it to incomplete. 

[Sunpreetk]

when someone set it to closed incomplete by mistake then next tasks will not be triggered.

[Mark Manders]

So prevent them from doing that by mistake. Add the extra confirmation. Otherwise you need to completely customize the process.