Restrict assignment group field only for Service Desk

[TomG2]

Hi all,

I'm trying to restrict the Service Desk from seeing 1 specific group in the assignment group field and I'm not sure exactly how to go about this.

I managed to make it so service desk can only see that group using the reference qualifier but thats the exact opposite of what i'm looking for.

So for example

Group 1: Service Desk

Group 2: Management

I want group 1 to be able to select any group in the assignment group except group 2.

Any help would be appreciated,

Thank you!

[TomG2]

Even when removing the "<>", it is still not working unfortunately 

[Tai Vu]

Hey @TomG2 

Just remove these characters out "<>". Your function should be like below.

    getGroupReferenceQual: function() {
        var query = 'active=true'; //replace your default query here
        if (gs.getUser().isMemberOf('Service Desk')) {
            query += '^sys_id!=da01db8b1bab6300f17ddc65bd4bcb40'; //Vendor
        }
        return query;
    },

You can also apply the condition right inside the reference qualifier in dictionary.

Sample below.

javascript: (gs.getUser().isMemberOf('Service Desk')) ? "sys_id=da01db8b1bab6300f17ddc65bd4bcb40" : "active=true";

You can also store the sys_id in a system property to avoid hard-coding. Just use the API below to get the property value.

gs.getProperty("<your_system_property_name>");

Cheers,

Tai Vu