Restrict Assignment group for a specific item

Kevin Lübben · ‎04-06-2022

Hi folks,

I have the challenge that I need to restrict the selectable assignment groups for a specific Catalog item.
When a customer requests Item 'XYZ' from the Service Portal, the Fulfiller may only select Assignment Group A, B, and C in RITM and SCTASK.
I assume there is a way to realize with a script include but I do not know how to implement this.

Thanks for a little handy tip

Kevin

Raghu Ram Y · ‎04-06-2022

Hi,

Update your reference qualifier [Assignment group] condition like below..

Script Include

var GetGroups = Class.create();
GetGroups.prototype = Object.extendsObject(AbstractAjaxProcessor, {
    GetGroupsBasedonItem: function(Item) {
        if (Item == '04b7e94b4f7b4200086eeed18110c7fd') {  //here provide your item name 
            var list = [];
            var grp = new GlideRecord('sys_user_group');
            grp.addEncodedQuery('name=App Engine Admins'); //which groups you want to show
            grp.query();
            while (grp.next()) {
                list.push(grp.sys_id);
            }
            return 'sys_idIN' + list.join(',');
        } else {
            grp = new GlideRecord('sys_user_group');
            grp.query();
            while (grp.next()) {
                list.push(grp.sys_id);
            }
            return 'sys_idIN' + list.join(',');
        }
    },
    type: 'GetGroups'
});

View solution in original post

Ankur Bawiskar · ‎04-06-2022

Hi,

I didn't get this part -> customer requests Item 'XYZ' from the Service Portal

which form are you referring for this? is that assignment group a variable on your catalog item or you are talking about OOB field on RITM table

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Harshal Gawali · ‎04-06-2022

Hi Kevin,

You can control this with the help of advanced reference qualifier. write script include & add your logic for showing assignment groups "A,B,C" when "XYZ" catalog item is selected. call that script include in advanced referenced qualifier.

Regards,

Harshal.

Sourabh26 · ‎04-06-2022

Hi,

You can configure your group field in catalog as below.

Use the filter condition as per the need. Ex. you do not want to have the assignment group A to be visible the Name is not A condition can be used (Other then A all groups will be visible).

You can also use Advanced Reference Qualifier to call the script include and do further check in script.

Mark this as Helpful/Correct, if Applicable.

Regards,

Sourabh

Matt102 · ‎04-06-2022

Hi,

In my assignment group field (dictionary entry) I have added a dictionary override.

In the reference qualifier I have added:
javascript:<SCRIPT INCLUDE>;

In the script include I did various queries which built and returned a reference qualifier query string for the table.assignment_group

So I'd work out what reference qualifier query string you need for the reference qualifier, build it in the script include and call that from the dictionary override.

hth,matt