Restrict certain groups from assignment group field

[V_31]

Hi All,

I am trying to restrict certain groups from assignment group field. They should not be selected from incident table.

The only thing im not sure about is how to put the If condition as i know it can be done on role or assignment group but i just want it not selectable for anyone.

Your guidance is much appreciated

[Ankur Bawiskar]

Hi,

you can create dictionary override on assignment_group field and restrict those groups only for incident table

Override ref qualifier - True

Ref Qualifier: javascript: 'nameNOT IN' + 'groupABC,groupDEF';

Regards
Ankur

[V_31]

Hi Ankur,

Thanks for your response. I have tried but still able to select the group. Please see dictionary override below

[Ankur Bawiskar]

try this

name!=ML4 Managers^name!=ML5 Approver^name!=ELG Approvers

Regards
Ankur

[V_31]

Hi Ankur,

I did try and still no joy. i tried in the below formats

 javascript:  'nameNOT IN' + 'name!=ML4 Managers^name!=ML5 Approver^name!=ELG Approvers';

 javascript: 'name!=ML4 Managers^name!=ML5 Approver^name!=ELG Approvers';

Appreciate your time as always