Developer

Trigger Search Button Action on Enter Key Press in ServiceNow UI Builder Workspace

Hi Community, I have created a custom page in ServiceNow Workspace using UI Builder. The page contains: 2 input fields1 Search button Currently, users enter values and manually click the Search button to fetch matching records. New requirement: When ...

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CISCO CTI Finesse integration with Servicenow.

Hi All,We have a requirement to Integrate CISCO with Servicenow.The use case is that if a person call on CISCO telephone(Customer using it already) we can manage that call in servicenow like we can answer that call and open Interaction for that call....

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Guidance on Outbound Integration Implementation

Good day, I'm working on an outbound integration without using a spoke. Could you please guide me on the best approach for implementing it for good performance. For the REST Message integration, should I be using Flow Designer, Workflow, or Business ...

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Display Empty Field Values as “NA”

Hi Community, I have a client requirement in ServiceNow where all empty field values should visually display as NA (or -) across the application UI, but only for one specific scoped application.

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Resolved! issue after upgrade

Hi,the attachment paperclip icon no longer showing on the portal page Now this is how it looks like on all service catalog pages

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create Drop down menu with child cases in the ALL Records Section

Hi,I have a requirement, kindly advise if it is feasible and possible to create Drop down menu with child cases in the ALL Records Section in SNOW. I created it using Core UI but they want it for CSM. Kindly help. RegardsSuman P.

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SC Task creation using flow designer

I am trying to create a flow as follows:When a RITM is created for the catalog item, a SCtask should be generated and attached to the RITM.This is what I created: But, when I raise a request for the item, I don't see any SCTasks attached to the RITM....

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Resolved! Custom Table licensing

We don't have a separate app engine licenses but we got 50 custom tables with ITSM. Does anyone know if we can use those tables to build a custom app for our Health and Safety team (around 30 fulfiller users) without any additional cost?If not, would...

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How to test dependency widget with a sample widget?

Hello Community, I have created below dependency widget:The baseline widget makes use of a JavaScript library called OpenLayers. See https://openlayers.org/. Requirements 1. Setup Widget DependencyFirst we will setup the dependency, JS include, CSS i...

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Multi Line Text Variable Not Expanding to Full Width in Record Producer (Service Portal)

Hi Everyone,I am facing an issue in Service Portal with a Record Producer variable layout.I have a Variable Set configured with containers and splits. The “Justification” field is a Multi Line Text variable with Variable Width set to 100%, but it st...

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Resolved! How to access a variable on a catalog task?

Hello all, I am writing an onSubmit script which will not allow the user to close the task if a variable from the catalog item that I display on the catalog task (I display it by selecting it in the workflow using the slushbucket). I tried using g_fo...

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Scripting and Coding

Flow to send notification to managers with a list of staff

I have a requirement to send an email on an adhoc basis to managers of staff that have a staff member who's end date is coming up (we have a large contractor staff base). This is to be instigated by another team and we store the end dates in the Serv...

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How Data privacy is handled in ServiceNow for Now Assist capabilities ?

want to know how Data privacy is handled for Now Assist capabilities customer is asking data privacy details for LLM Model in ServiceNow

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How to filter condition on the record page of workspace to show only specific assignment group

How to show only those groups in the workspace assignment group I am creating a custom workspace in that record page i want to show only the assignment group that i want not all How can i achive this

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Is Discovery Map required for SW Reconciliation?

Hello friends, I would like to understand if Discovery Map is required for effective and complete SW reconciliation? I saw few SW models and they were reconciling successfully even if Discovery Map is missing. In face, even if discovery map is missin...

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