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ITOM - The Smart Guide for Event Management Framework

Use Case: What constitutes Event Management and how is it managed through ServiceNow? Are there any configurable solutions available within ServiceNow? Solution: What is Noise? In your organization, numerous physical and virtual servers, as well a...

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Auto populate not working

I have been tasked with creating a catalog item of which i have the following acceptance criteriaAs a user, I need the following fields to display if "New User Account" is selected for "What is your account request?"(show the following fields from th...

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How to launch a Playbook from the SOW Chrome_tab

I'm currently designing something for our Service Desk so that when they click the + tab in the SOW, it will launch into a Playbook instead of having them fill out a new Incident. I've already added the additional option which I called "New Incident...

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Enable condition builder on survey scorecard for user (role: survey user, non-admin)

I need to create a survey for a client using a course management application. A Proof of Concept (POC) is already done; I tested it using my own user account, and I have admin rights (which will be important later). During the demo, I accessed the "V...

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Order Guide Sequence "Invalid Reference"

Whenever I create a sequence for an order guide, it errors on each item with "invalid reference." If I try to remove the invalid reference and choose the "Parent Record Request," it just goes back to "invalid reference." Any ideas why this keeps ha...

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Resolved! Additional Comments field not available into Service portal Incident

Hi, we had upgraded australia version into test environment recently. during testing, i raised incident into serviceportal page. After incident submission, i found that additional comments field not available for ITIL, Business Stake holder role inst...

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Need help with create CI in 2 different table using single pattern and classifier

A single Java process hosts both:Oracle WebLogic ServerOracle Coherence (embedded)WebLogic CI gets created in cmdb_ci_app_server_weblogic .i created pattern extension to create oracle coherence in generic table.Current BehaviorWhen the hosting Java/W...

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Repair an App/Plugin

I found that I can go to ServiceNow All Menu > Plugins, search for an application, and run Repair on the plugin. I also found that I can navigate to sys_properties.list, filter by the plugin I'm looking for, open the record, andthen use the Repair Ap...

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ATF - Problem in reading a scoped table

Hello all - I am trying to read the table sn_hr_le_activity which is in Human Resources: Lifecycle Events (LE), and getting this error:Evaluator.evaluateString() problem: java.lang.SecurityException: onerror undefined, maybe missing global qualifier:...

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How to force non grouped "skip" button on playbook card

Hello Folks, Could someone direct me to the steps for preventing the "Skip" button from being grouped under the overflow menu ("...")? I attempted to override this by assigning a custom action, but it was unsuccessful—I couldn’t implement it. Thanks

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Developer Instances are offline!

We apologize for the convenience caused.There is ongoing Datacenter maintenance. We are experiencing an unexpected issue and working on the same.We'll let you know once we have an update.Regards,Kamini Kansal

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Otto vs Now Assist: What Actually Changed

Let's address the elephant in the comments section first, because it's the same question no matter which Knowledge 26 recap or LinkedIn post you're reading it under: Is ServiceNow Otto just Now Assist wearing a trench coat? Fair question. Service...

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Approve and reject button using actionable notification provider not updating anything

HiI am trying to configure Approve and Reject button on a change request when a user gets notification for the same in their ms teams. I have created the provider notification, created actions. The type of the action is Virtual agent and used the oot...

Question

PDI Australia version, no change management menu on fresh load.

Hi,I'm new to the PDI, so in the end had someone more experienced have a look for me. When I created a new instance using the Australia version, I did not get any menu options appearing for change management. You could search for and modify change ti...

Question

I want to hide attachment button on the

Hello Experts !! I want to hide the attachment tab in the ESC portal where approval state is not requested. Please refer to the below screenshot. We tried updating "Tab Configuration" record to achieve the same. But the problem here is that it loo...

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