Restrict the configuration item based on the incident category

KmRanjitha
Tera Contributor

I have created a new field CI , with the help of advance reference qualifier, I want to restrict the data with category

 

Thanks in advance 

1 ACCEPTED SOLUTION

Go to your CI field on the incident form, Configure dictionary and set Advanced reference qualifier.

javascript: "category="+ current.category;

Verify the correct variable names

 

Also, refer to below link to learn how to modify reference qualifier:

Reference Qualifier 

Best Regards
Aman Kumar

View solution in original post

4 REPLIES 4

Aman Kumar S
Kilo Patron

You need to give more details?

On which form you have created the field?

Which data you are referring to?

What is the category?

Feel free to elaborate on your queries for us to be able to answer the questions.

Best Regards
Aman Kumar

Ahmmed Ali
Mega Sage

How is configuration item related to incident category? means for particular incident category, how you need to determine the configuration items list? Is there any field on configuration item table storing value of incident category, such that for that incident category show only the corresponding CIs?

 

Based on answer to above question, one can find solution to use case.

 

Thank you,

Ali

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Thank you,
Ali

KmRanjitha
Tera Contributor

In Incident form I have created the field CI and referring to cmdb_ci_computer. Based on incident category i want to restrict the CI using advance qualifier 

KmRanjitha_0-1666720588768.png

 

 

Go to your CI field on the incident form, Configure dictionary and set Advanced reference qualifier.

javascript: "category="+ current.category;

Verify the correct variable names

 

Also, refer to below link to learn how to modify reference qualifier:

Reference Qualifier 

Best Regards
Aman Kumar