Restrict the record producer for all the contact of an account.

[gagan12]

I want a record producer(say Create Case) to not available for all contact of an Account if a check box (say allow case creation) is uncheck on account record.

Thanks'

[AshishKM]

I think the condition should revers because "Not Available For" applied when its condition it true

so change the return value. 

answer = false; // false means not avialble for condition not applied
var contactRef= gs.getUserID().account;
var accountGr= new GlideRecord('customer_account');
accountGr.addQuery('u_case_creation_allowed', false);
accountGr.query();
 while(accountGr.next()){
    if(accountGr.name == contactRef){
        answer = true; // condition applied
    }
}

-Thanks,

AshishKMishra

Please accept solution and mark helpful if it helps you

[Ankur Bawiskar]

@gagan12 

try this

var contactRef = gs.getUser().getCompanyID();
var accountGr = new GlideRecord('customer_account');
accountGr.addQuery('sys_id', contactRef);
accountGr.addQuery('u_case_creation_allowed', true);
accountGr.query();
answer = accountGr.hasNext();

If my response helped please mark it correct and close the thread so that it benefits future readers.

[AshishKM]

Hi @gagan12 ,

You can create user criteria and configure the record produce for "Not Available For"

-Thanks,

Ashish