The Zurich release has arrived! Interested in new features and functionalities? Click here for more

Restrict visibility of Standard ticket configuration tab on Portal

Go to solution
Arundhati
Tera Contributor

ā€Ž02-07-2025 12:37 AM

Hello Everyone,

I am working first time on portal configuration 

I have created a custom Tab for incident table which shows Incident details but I need to hide it for the users of specific company.

How can I achieve this ?

0 Helpfuls
  • 1,105 Views
1 ACCEPTED SOLUTION

Go to solution
Ankur Bawiskar
Tera Patron
Tera Patron
In response to Arundhati

ā€Ž02-07-2025 02:17 AM

@Arundhati 

You will have to understand the details of the script and then tweak which I already informed it will be a complex script.

then best and easy way which I already informed above

1) have individual field level READ ACL for the fields shown in that table and hide for logged in users if the belong to that company

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
āœØ Certified Technical Architect  ||  āœØ 9x ServiceNow MVP  ||  āœØ ServiceNow Community Leader

View solution in original post

0 Helpfuls
10 REPLIES 10

Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron

ā€Ž02-07-2025 12:40 AM

Hi @Arundhati 

 

Could you please provide some screenshots? It a Standard ticket page is used, we can hide it. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Go to solution
Arundhati
Tera Contributor
In response to Dr Atul G- LNG

ā€Ž02-07-2025 12:45 AM

Arundhati_0-1738917798401.png

above incident details tab which is visible on portal

Arundhati_1-1738917888944.png

Its a custom created tab

0 Helpfuls

Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Arundhati

ā€Ž02-07-2025 01:09 AM

Hi @Arundhati 

 

I tried the same at my end by creating custom tab but it did not show me any option to select field, did you code something?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Go to solution
Ankur Bawiskar
Tera Patron
Tera Patron
In response to Arundhati

ā€Ž02-07-2025 01:10 AM

@Arundhati 

2 ways

1) have individual field level READ ACL for the fields shown in that table and hide for logged in users if the belong to that company

OR

2) clone the OOB widget and make the necessary changes (somewhat complex scripting required)

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
āœØ Certified Technical Architect  ||  āœØ 9x ServiceNow MVP  ||  āœØ ServiceNow Community Leader
0 Helpfuls