how can we bulk close ritms and Incident table using a script without triggering notifications

[Rajan Kumar5]

Hi Team,

How can we bulk close RITMs and Incidents using a script without triggering notifications and without impacting other processes in ServiceNow?

I tried using setWorkflow(false) while closing Incidents, which successfully disabled notifications. However, it also affected other processes like SLAs, Business Rules, and Workflows.

For example, SLAs still appear as 'In Progress' even after closing the Incident.

Is there a better approach to close Incidents and RITMs in bulk while ensuring notifications are disabled but SLAs, Business Rules, and Workflows function correctly?

Thanks
Rajan

[Dr Atul G- LNG]

Hi @Rajan Kumar5 

https://www.servicenow.com/community/developer-forum/how-to-bulk-close-incidents/m-p/2123592

Yes, it will impact SLA, bcz when the SLA condition matches it trigger so this section will be surely get impacted. 

[Ankur Bawiskar]

@Rajan Kumar5 

you can use setWorkflow(false) which avoids triggering business rules, notifications

It will impact SLAs if you use setWorkflow(false)

If my response helped please mark it correct and close the thread so that it benefits future readers.