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Restrict visibility of Standard ticket configuration tab on Portal

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Arundhati
Tera Contributor

ā€Ž02-07-2025 12:37 AM

Hello Everyone,

I am working first time on portal configuration 

I have created a custom Tab for incident table which shows Incident details but I need to hide it for the users of specific company.

How can I achieve this ?

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to Arundhati

ā€Ž02-07-2025 02:17 AM

@Arundhati 

You will have to understand the details of the script and then tweak which I already informed it will be a complex script.

then best and easy way which I already informed above

1) have individual field level READ ACL for the fields shown in that table and hide for logged in users if the belong to that company

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
āœØ Certified Technical Architect  ||  āœØ 9x ServiceNow MVP  ||  āœØ ServiceNow Community Leader

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Arundhati
Tera Contributor
In response to Ankur Bawiskar

ā€Ž02-07-2025 03:07 AM

Hi Ankur,

Thank you so much for your help

I guess achieving through the script is only an option as I have to hide the whole incident details tab

will follow your instructions

Regards,

Arundhati

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