Restricting fields on incident form based on view

[Still Learning]

Hello SN experts,

I have a very simple request to restrict the 'Urgency' and 'State' fields on the incident form when in Self Service ('ess') view. I have a dictionary override on those fields and also wrote an onLoad client script (unchecking the 'Global' checkbox and on view field = ess) to accomplish this but it is not working.  The fields are editable regardless of view. Can someone please tell me what I am doing wrong or if there is a better way to accomplish this. I've also tried to restrict those fields via UI Policy but that had no impact to the fields either.  

My Script: 

function onLoad() {
//By Default the 'urgency' and 'state' fields can be edited
g_form.setReadOnly('urgency', false);
g_form.setReadOnly('state',false);

//Check current view
var currentView = getView();
//If user is using 'ess' [Self Service] view then make 'urgency' and 'state' fields readonly
if(currentView == 'ess'){
	g_form.setReadOnly('urgency',true);
	g_form.setReadOnly('state',true);
	}
}

[sayali97]

Hi, 

I applied the solution I want to make urgency filed non mandatory but it's not working.