Restricting the filter navigator options for a specific role

[Bruce Banks]

I have a situation where I want only one specific role to have a restricted menu list on the service management filter navigator. 

I want only the Problem Logs application menu to be visible to this role.  I looked into System Definition > Application Menus but thought it would be better if I could simply restrict what one role sees instead of assigning roles to all of the other applications that have no role restrictions. Is there a way to do this?

[Aman Kumar S]

I don't think there is any OOB way to handle this, you can only control what a specific role can or can't access, but not filter out those modules which doesn't have any role included.

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

[Mark Manders]

I would use the Application Menus to add the role, because that's the OOB way. You could also create a portal page for the problem logs application and make sure a user with that role can only login to the portal and only has access to that page. But, easiest way, just do it like ServiceNow meant it to be done.

If my answer helped you in any way, please then mark it as helpful.

Mark