Restriction of Incident tickets

[Jake Adams]

Hi,

I have 2 groups A and B.

The Incident that belongs to group A, should not be accessible/visible to users of group B for which I have created a query business.

Same way the users of group A should only have access to their Incidents and not any other groups tickets. How can we restrict this?

[siva krishna M2]

Hello @Jake Adams ,

Kindly create before query advanced business rule with below script.

if(gs.getUser().isMemberOf("group A name")

{

current.addQuery('assignment_group',group A sys_id)

}

Replace group A name with name of group A

Replace group A sys_id with sys_id of group A.

This business rule checks whether login user is member of group A or not. If he is member of group A then it allow to user to see only his group A assigned incidents.

If my response is useful, then kindly mark it as "Accept as Solution" and " Helpful."

This helps community and as well as

[Amit Verma]

Hi @Jake Adams 

Please refer below support articles :

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0790987

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0748356

Thanks & Regards

Amit Verma

[Ayushi12 · Accepted solution]

Hi @Jake Adams 
In the same query BR you can add the condition:

if(gs.getUser().isMemberOf('<group A sys_id>')) {
current.addQuery('assignment_group', <group A sys_id> );
return;
} 

Please mark this response as correct or helpful if it assisted you with your question.