Restriction to Choice list for role

[snowuser111]

Hi Experts,

I want to restrict the visibility/access to two or three choices in Drop down for Incident. Only certain users with particular role can access the choices/ edit them.

What will be approach please suggest.

Thanks

[Raju Koyagura]

Get the logged in user roles, if any of the role in your list to hide some choice values use removeOption(fieldName, choiceValue) method.

Methods to get the user roles: GlideUser (g user) - ServiceNow Wiki

Methods to add/remove choice values: GlideForm (g form) - ServiceNow Wiki

[Julian Hoch]

Check the client Script "(BP) Hide Choice - Closed" on the incident form. That does exactly what you are looking for.

[Henrik Jutterst]

Sure. This example works fine.

Create a new Client Script that runs onLoad

This script hides the (custom) value integration from contact_type field.

function onLoad() {
	//who to display it for - admin
	var isAdmin = g_user.hasRole('admin');
	
	//set up conditions to hide
	if (!isAdmin){
		g_form.removeOption('contact_type', 'integration');
	}
}