restricts knowledge articles to appear in self service on portal though it is published
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‎08-30-2023 05:50 AM
I want to restrict some selected articles to appear on the service portal search on knowledge homepage even though it is published? we have a Boolean called 'no search' if it is set to true then that articles should appear in the search result. I am not sure how to achieve this? through search sources configuration in AI search
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‎08-30-2023 06:45 AM
Hello @GD11,
You can use User Criteria to control the Knowledge Article's visibility.
OOTB there is a User Criteria - https://<YOUR_INSTANCE_NAME>.service-now.com/now/nav/ui/classic/params/target/user_criteria.do%3Fsys_id%3Dfb1166d64fff0200086eeed18110c7ab%26sysparm_record_target%3Duser_criteria%26sysparm_record_row%3D11%26sysparm_record_rows%3D83%26sysparm_record_list%3Dactive%253Dtrue%255EORDERBYname
Attach this User Criteria to the Knowledge Article under Deny Read Access.
Hope this helps.
Kind Regards,
Swarnadeep Nandy
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‎08-30-2023 08:41 AM
hi @SwarnadeepNandy we do not want to restrict access to each user , we don't want it to appear in search result only but user should be able to see if they have direct permalink of the article, for e.g. embedded article in each other
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‎02-14-2024 10:14 PM - edited ‎02-14-2024 10:15 PM
Did you find a solution to this? I am also keen to "hide" certain articles from the search results. But, enable article readers to view the article content from a supplied link.
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‎09-26-2024 07:53 AM
@Charles Fredie and @Michele27 the only way to control access is through user criteria's of can read , cannot read , can contribute and cannot contribute, this can be found in related list of knowledge base record. also, check this link there is something called knowledge article level user criteria, but there is limitation of this - this is only evaluated when knowledge base level user criteria doens't allow users to read the articles, in case knowledge level user criteria allows user to see the article then knowledge article level criteria/restriction is not evaluated.
