Retire UI action is not visible when viewing article in Knowledge Center

kdelbridge
Tera Expert

3 weeks ago

How can we get the "retire" button to be visible when viewing an article that meets requirements of being able to be selected for "retirement"?

 

I viewed an article in classic Knowledge and the "retire" UI action is visible.

 

If I view that same article in Knowledge Center, I don't see the "Retire" UI action.

2026-09-29_10-00-04.png

 

2026-09-29_10-02-25.png

 

Any idea how I can get "retire" visibility in Knowledge Center?

 

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kdelbridge
Tera Expert

3 weeks ago

I was able to fix this by following the steps per this KB. 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3082258 

It is now visible when clicking the three dots after clicking edit. I did test with changing the display type from 'overflow menu' to 'button' and it was then visible alongside other buttons after edit. 

 

I did set back to OOB to leave as 'overflow menu' making it visible only after clicking the Three Dots> more actions.

 

Thanks everyone!