Retired Knowledge articles in Global search

[harishdasari]

Hi,

can anyone help me, how can I make the retired knowledge articles not to be visible in Global search.

Actually service desk users are able to view retired knowledge articles by entering the number in global search.

can anyone please provide me the solution.

I have tried creating READ ACL on kb_knowledge table, but no use.

Thank you.

[Michael Fry1]

Here you go:

[Sandeep85]

Hi Harish, need your help and my requirement is how to prevent visibility and feedback options for an retired article. Please help me on this harish. Need your help also David