Retired Knowledge articles in Global search

[harishdasari]

Hi,

can anyone help me, how can I make the retired knowledge articles not to be visible in Global search.

Actually service desk users are able to view retired knowledge articles by entering the number in global search.

can anyone please provide me the solution.

I have tried creating READ ACL on kb_knowledge table, but no use.

Thank you.

[harishdasari]

Hi Dave,

Could you please suggest me the logic exactly how to stop the retired articles only from global search.

Thank you

[Atul Kumar2]

Hi Harish,

Its working as expected since i suspect you are logged in via admin account and hence you are able to see it.

Itil users can't see it in any way.

Hope this helps.

Regards,

Atul Kumar

[harishdasari]

Hi Atul,

Yes ITIL users are not able to see.

But my client requirement is, what ever the role it may be except admin role, retired articles should not be visible.

Currently knowledge admin users are able to see it in global search we wants to restrict it.

some service desk users are able to view retired articles in global search by directly entering the article number.

This is the issue.

Thank you.

[Michael Ritchie]

Harish, the global search criteria is set in the "Search Groups".   Navigate to System Definition\Search Groups and you will see one for "Knowledge & Catalog".   If you click into that record you will see the kb_knowledge text search table at the bottom and in there you will see the conditions where those records are indexed.   Change those conditions as needed.

[Goran WitchDoc]

I put the ACL there just to keep people away from seeing the record if they go to lists and so as well.

Isn't the OOB record for search groups "knowledge" only showing none retired records? Guess someone have been tampering with that then.

//Göran