Retired Knowledge articles in Global search

[harishdasari]

Hi,

can anyone help me, how can I make the retired knowledge articles not to be visible in Global search.

Actually service desk users are able to view retired knowledge articles by entering the number in global search.

can anyone please provide me the solution.

I have tried creating READ ACL on kb_knowledge table, but no use.

Thank you.

[harishdasari]

Hi Abhijit,

Can I know on which version of servicenow you are using ?

Thank you.

On Friday, December 8, 2017, abhijitdas <community-no-reply@servicenow.com>

[Goran WitchDoc]

Why don't you not just fix a ACL for users not being able to see retired articles?

[Abhijit Das6]

Hello Goran,

Can you tell me what acl to be implemented over where?

Thanks

[Abhijit Das6]

Hello Harish ,

I am using Helsinki .Your help is appreciated.

Thanks

On Fri, Dec 8, 2017 at 2:10 PM, harishdasari <

[harishdasari]

Hi Abhijit,

I Have attached the XML file,

please download it and commit it in your instance.

Thank you.