Retiring of Classic HR Agent Workspace

[kartikey]

Hi Everyone,

As we know that Classic HR agent workspace is deprecating and ServiceNow won't be providing any support on in moving forward, we configured configurable HR agent workspace. Now we wish to retire Classic agent workspace as we won't be using it anymore. What are the steps that we should follow in order to do so? is there any knowledge article on it? or any Guideline?

Thanks,
Kartikey

[Sandeep Rajput]

@kartikey We had a similar situation when our teams were using the legacy agent workspace and when the configurable agent workspace was launched, we planned for a migration from legacy to the configurable agent workpace.

1. We initially rolled out email notifications to our Agents and support groups informing them about the migration from legacy workspace to configurable workspace. We also communicated EOS date for legacy workspace.

2. Trainings on configurable workspace were planned so that the support groups could easily transition to the configurable workspace.

3. We added Info messages on the landing page of legacy workspace informing the users about EOS for legacy workspace and added link to the new workspace.

This whole exercise took a month and by the end of the month all the support groups migrated to the new workspace seamlessly.

Hope this helps.

[kartikey]

Hi @Sandeep Rajput ,

We have already migrated and our whole team is using the new configurable agent workspace. My question is now how to deactivate the legacy workspace? it's not of any use anymore.

[Sandeep Rajput]

@kartikey Please use the following steps to deactivate the legacy workspace.

1. Navigate to All Workspaces in Workspace Experience Module.

2. Choose Agent Workspace from the list.

3. Set the Active field to false and save the changes.

4. Clear the cache using cache.do

Once done the legacy workspace will no longer be accessible to the users.

Please mark my response helpful and accepted solution if it addresses your question.

[Kass3m]

this process didn't remove it from the navigator: it only isnt available when you click on it. 

How do we remove it from the navigator so it doesnt appear?