Retrieve latest version of scoped application from repository into dev post clone

[Emma Angarita]

Hi all, I'm having some trouble reinstalling the latest version of a custom scoped application into dev post clone. Here's the scenario: 

- scoped application was created in dev, published to the application repository and installed in production (version #21)

- we planned to do a clone of dev, so before the clone, I published the latest version of the application to the repository (following these steps as a guide https://docs.servicenow.com/en-US/bundle/tokyo-application-development/page/build/applications/task/...) 

- we then cloned our prod instance over the dev instance 

- the dev instance now shows the application version as per prod (expected) which is version #21

- I now want to install the latest version #23 back into dev so I can continue working on it

The application is definitely available in the application repository as the latest version (#23) is able to be installed into prod, but how do I get this version into dev?  

A few other notes - we do not use a source control repository like GitLab etc. Most of the articles I read said I needed to be linked to a source control to import the changes, but we don't and never have done this, we just use the application repository. I have also taken an XML export of the application via update set, so I have not lost anything, I would just prefer not to use this method as I'm not sure what the impacts would be and am hoping I can somehow reinstall the latest version to dev, as it appears available in prod. 

Thank you

 

[Anil Lande]

Please check entitlements and see if you are allowed to install it on DEV.

Then the last solution would be to install updated using update set.

Also you can raise support case to get help from ServiceNow.

[Emma Angarita]

How can I check the entitlements? It allows me to add dev as an instance via 'manage entitlements' so I assume that's permissible? 

  

[Amit Gujarathi]

Hi @Emma Angarita ,
I trust you are doing great.

I understand that you are facing an issue with reinstalling the latest version of a custom scoped application into dev post clone. Based on the information provided, it seems like you have already published the latest version (#23) of the application to the application repository and successfully installed it in production. However, you are now struggling to get this latest version into your dev instance.

Since you do not use a source control repository, the usual method of importing changes using source control is not an option for you. However, you can still install the latest version of the application into dev by following a few simple steps.

First, you need to go to the application repository in your dev instance and check if the latest version (#23) of the application is available there. If it is, you can simply install it from the repository into dev. If it is not available, you may need to publish the latest version to the repository again.

[Emma Angarita]

Hi Amit, thanks very much for that. I've never accessed the app repository that way before, so that was something new 🙂 

I have located the app, and yes the latest version was available, so I went: select action > manage entitlements > and made the app available in just the cogcdev instance. I'm not sure if it takes a while to update, but it isn't showing anything different in dev yet (still showing v21), unless there's an extra step I need to take? 

[Kulwinder Mult1]

Hello Emma,

Did you find solution for your problem, we have same issue to get latest version of application on development instance. Thanks for letting me know if you find a way to get this.