Retrieving Email Body variables for population in Catalog Items

[EricG]

I've never used the email.body.VARIABLE feature in Inbound Rules before.

The documentation from SNOW on this seems really straight forward.

I have a variable in the email called My_Department_Number:2069 on a single line.

I've tried using the suggest method for pulling the data out.

var myVari = "";

if (email.body.My_Department_Number!=undefined){
        myVari=email.body.My_Department_Number.toString();
 }

Nothing happens.   I've tried even just using the var myVari = "" and myVari =... as two lines only.

This gives me a log entry that shows myVari is undefined.

If I hard code the ticket variable i'm attempting to populate, the inbound rules works fine.

What did i miss? 

[Jaspal Singh]

Can you directly try below instead of checking if

    var myVari=email.body.My_Department_Number.toString();

If it still does not you can try something as below

var splitext=email.body_text;

var splittoget=splitext.split('My_Department_Number:')[1]; //this should give you the final value

[EricG]

OK, the second worked ok..

but the gs.log I have shows value I was wanting, however, it included everything after that number.

e.g. Thank You!  Privacy Verbiage, etc....

[Jaspal Singh · Accepted solution]

Try below

var splitext=email.body_text;

var splittoget=splitext.split('My_Department_Number:')[1];

var splittogetfinal=splittoget.split(' ')[0]; //This will give final result

[EricG]

Thanks for the help.

Also found that the variable was set incorrectly.

It had a space between the name: value.

once it was set to name:value  all went well.