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10-24-2023 05:44 AM
I need to create a report that sorts incidents into groups: resolved < 1 day, resolved in 1-3 days, resolved > 3 days.
We are not going to add new fields to the Incident table, so I think I have to use function fields. I believe I should create 3 function fields for the 3 different cases, but how do I get a function field to return a True/False value? I see that you can set Return type to True/False, but none of the Operations seem to make sense with a True/False evaluation. I would like to simply check (Resolve time < 86400) and return true or false for each incident, storing the final sum of true values (e.g. '500 incidents') in my function field.
The documentation is not making me much wiser.
Best regards,
Kim
Solved! Go to Solution.
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10-24-2023 09:26 AM
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10-24-2023 09:26 AM
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10-24-2023 11:43 PM
I didn't know that this feature existed. Thanks a lot!
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10-25-2023 04:50 AM
You're welcome. Gotta thank you for reminding me to move it up my video content list.