Rich Text Editor not loading in Security Incident Response Workspace

[edosky]

Hi Everyone,

Has anyone experienced this? When we toggle the rich text editor in Security Incident Workspace it is not loading, tried comparing this to my PDI and I don't see any noticeable changes, from properties to ui builder. 

[Ankur Bawiskar]

@edosky 

Did you try to clear instance cache using cache.do and then logout and login again?

Also did you check on some other table?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[edosky]

Hi Ankur,

Yes, I've checked. I was able to see the issue, as it was related to an issue with Xanadu

Version 1.0.4 - October 2024 Fixed: On Xanadu, the RTE component was not loading.

I have updated the plugin from 1.0.0 to 1.2.0 and it has fixed the issue

[Dr Atul G- LNG]

Hi @edosky 

Try to repair the plugin [SIR & SIR WS] once and try cache.do.

[edosky]

Thank you for your response, as mentioned above, the plugin for the dependency for rich text content was the issue, I completely missed that as I thought rich text editor was included in workspaces, not thinking that Security Operations has its own.