Rich Text Label Not Showing Up?

JDX7913
Tera Guru

We recently upgraded our instance to Quebec, and in Quebec, they have 'Rich Text Label' (I know it was included in Paris, but we skipped Paris and is upgrading to Quebec).

I tried to test out the 'Rich Text Label ' on my company's instance. However, it is not showing up for any of the catalog items that I have it on. I am using the OOTB catalog widget 'SC Catalog Item,' so it should work. I tried to replicate the same catalog config in my PDI and the 'Rich Text Label' works fine. 

So it isn't the OOTB widget that is causing the problem, the only other potential thing I can think of might be a system property that I need to enable, but I am not sure. 

I also tried to look up any docs regarding 'Rich Text Label,' and all I can find are docs explaining what it is.

 

Screenshots:

I can see the variable 'Single Line Text,' but 'Rich Text Label' is missing.

find_real_file.png

find_real_file.png

 

1 ACCEPTED SOLUTION

Ron1
Tera Expert

I had this same issue as well. Turns out, I was using an old default view from a previous platform version.

To fix this, I redesigned the form layout, using a Paris PDI as reference.

Once I did this, the "Rich Text" field became available, once I put my info in there, it appeared on the catalog item.

find_real_file.png

I hope this helps someone else 🙂

View solution in original post

5 REPLIES 5

Harish8
Kilo Contributor

Hello JDX7913,

Make sure your Rich text label has some value and it is active on form. Please also check  availability of the variable. I hope it will help you to resolve your issue.

Thanks

 

Mart Sinimaa
Tera Guru

Hi,

I have the same issue with Paris release as well.

Mart Sinimaa
Tera Guru

Hi, @JDX7913 

try to clear browser cache, this was resolving my visibility issue

Ron1
Tera Expert

I had this same issue as well. Turns out, I was using an old default view from a previous platform version.

To fix this, I redesigned the form layout, using a Paris PDI as reference.

Once I did this, the "Rich Text" field became available, once I put my info in there, it appeared on the catalog item.

find_real_file.png

I hope this helps someone else 🙂