Rich text support in description of incidents

[Adithya Khurana]

How to enable rich text support in description. (Need support for inline images)

[Samaksh Wani · Accepted solution]

Hello @Adithya Khurana 

Go to Tables> Incident.

You need to change the data type of field 'description' to HTML.

Plz mark my solution as Accept, If you find it helpful.

Regards,

Samaksh

[Adithya Khurana]

@Samaksh Wani 
I was able to change the data type earlier, but now am not able to edit.  Kindly advice

[Ankur Bawiskar]

@Adithya Khurana 

description is string field type, so it won't work.

I won't recommend changing the field type to HTML.

Who will add images? Will end user while raising incident add images?

[Adithya Khurana]

yes, end user will add while raising incidents.

Could you please let me know the reason for not recommending to change the field type to HTML ?