Right click reject on approver list not working

Community Alums · ‎07-05-2016

Working through an issue we are having and I am stuck. On the approvers tab for our change requests we have the context menu available with the options of Approve and Reject to make it easier for approvers to approve/reject. When you right click and approve it works fine, but when you right click and select reject an error message of "Record not found" is thrown. If I am on my account (Admin) I can double click and select reject (not right click) and it works as intended and rejects the change. Any ideas of what might be going on? This changed when we went from Calgary to Fuji if that helps at all (We were a few releases behind). Screen shots below so you can see what I am referring to:

Abhinay Erra · ‎07-05-2016

There is a problem with your action.setRedirectURL() in your ui action. According to the script it is looking for the current record in which state is rejected, but there is no record with state rejected. Because the state of current record was still not set to rejected.

Add these 2 lines before action.setRedirectURL()

current.state="rejected";

current.update();

//then here you copy your action.setRedirectURL() part

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Pradeep Sharma · ‎07-05-2016

Hi Kris,

What's the behaviour if reject is done by drilling to the record.

Community Alums · ‎07-05-2016

If the user drills in to the approval request the reject works as intended. It seems the only issue is when someone tries to reject from the context menu

Pradeep Sharma · ‎07-05-2016

Interesting. Let me debug more.

I will get back to you if I have any update on this.

Community Alums · ‎07-05-2016

Pradeep,

Thank you for taking a look!