Right click reject on approver list not working

Community Alums · ‎07-05-2016

Working through an issue we are having and I am stuck. On the approvers tab for our change requests we have the context menu available with the options of Approve and Reject to make it easier for approvers to approve/reject. When you right click and approve it works fine, but when you right click and select reject an error message of "Record not found" is thrown. If I am on my account (Admin) I can double click and select reject (not right click) and it works as intended and rejects the change. Any ideas of what might be going on? This changed when we went from Calgary to Fuji if that helps at all (We were a few releases behind). Screen shots below so you can see what I am referring to:

Abhinay Erra · ‎07-05-2016

There is a problem with your action.setRedirectURL() in your ui action. According to the script it is looking for the current record in which state is rejected, but there is no record with state rejected. Because the state of current record was still not set to rejected.

Add these 2 lines before action.setRedirectURL()

current.state="rejected";

current.update();

//then here you copy your action.setRedirectURL() part

View solution in original post

Abhinay Erra · ‎07-05-2016

Can you attach a snapshot of your Reject UI action

Community Alums · ‎07-05-2016

Sure, here it is:

Abhinay Erra · ‎07-05-2016

For testing comment that line and test, see if it works now

Community Alums · ‎07-05-2016

Commented the script out and it still shows record not found when I try to right click reject.

Abhinay Erra · ‎07-05-2016

Go to system log and see if you can trace any warnings or errors related to this?