Risk and Impact calculation in change request

[ServiceNow10sun]

Hi All, 

I have requirement of  Calculating Risk based on 2 set of questionnaire example 5 questionnaire related to risk and risk should get calculated and another set of questions based on which impact should get calculated and based on these results risk and impact again a new "New Risk" ( Customized field) field should calculated.

I am able to create single assessment using the Risk assessment plugin  and its calculating risk field, however my client a questionnaire of impact as well . How to achieve this. Means based on 2 assessments the final result should get populated. 

Example - Risk  is low as per  the assessment and impact is Moderate then in the field " New Risk" result should be "Minor".

Is it possible?

[Service_RNow]

Hi @ServiceNow10sun 

Out of the box there are Risk Conditions defined. It uses this conditions, like lead time, business service critically, etc to calculate risk:

The second way is to load the plugin Change Management - Risk Assessment which uses a series of questions and values to the answers to calculate risk:Define risk assessments

Learn more from here : Risk conditions and calculation

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[ServiceNow10sun]

But is there any option that user can get two set of questionnaire one for Risk and another for impact . As the risk conditions doesnt give the option of assessment questions.

[Dr Atul G- LNG]

Hi @ServiceNow10sun 

No , OOTB only 1 risk questioner we can use and that is only for Risk, and if you want to set impact use Risk Conditions, which provide and update Impact as well. 

[Debashish Paul]

Hi @ServiceNow10sun, @Dr Atul G- LNG You can have an option of set of questionaries which contains both Risk and Impact questions and after submitting that single assessment. Risk and Impact values will get populated based on each set of the scores
Here you go: Configure Risk & Impact Assessments - ServiceNow Community

Regards,
Debashish