Risk and Impact calculation in change request

[ServiceNow10sun]

Hi All, 

I have requirement of  Calculating Risk based on 2 set of questionnaire example 5 questionnaire related to risk and risk should get calculated and another set of questions based on which impact should get calculated and based on these results risk and impact again a new "New Risk" ( Customized field) field should calculated.

I am able to create single assessment using the Risk assessment plugin  and its calculating risk field, however my client a questionnaire of impact as well . How to achieve this. Means based on 2 assessments the final result should get populated. 

Example - Risk  is low as per  the assessment and impact is Moderate then in the field " New Risk" result should be "Minor".

Is it possible?

[Service_RNow]

Hi @ServiceNow10sun 

Out of the box there are Risk Conditions defined. It uses this conditions, like lead time, business service critically, etc to calculate risk:

The second way is to load the plugin Change Management - Risk Assessment which uses a series of questions and values to the answers to calculate risk:Define risk assessments

Learn more from here : Risk conditions and calculation

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[ServiceNow10sun]

But is there any option that user can get two set of questionnaire one for Risk and another for impact . As the risk conditions doesnt give the option of assessment questions.

[Dr Atul G- LNG]

Hi @ServiceNow10sun 

No , OOTB only 1 risk questioner we can use and that is only for Risk, and if you want to set impact use Risk Conditions, which provide and update Impact as well. 

[Amit Gujarathi]

HI @ServiceNow10sun ,
I trust you are doing great.

Here's an example script that you can adapt to calculate the "New Risk" field:

(function() {
    // Get the values of risk and impact assessments
    var risk = current.risk_assessment_field; // Replace with the actual field name for risk assessment
    var impact = current.impact_assessment_field; // Replace with the actual field name for impact assessment

    // Define mapping of risk and impact levels to the "New Risk" levels
    var riskMapping = {
        'Low': {
            'Low': 'Minor',
            'Moderate': 'Minor',
            'High': 'Moderate',
            'Very High': 'Significant'
        },
        'Moderate': {
            'Low': 'Minor',
            'Moderate': 'Moderate',
            'High': 'Significant',
            'Very High': 'High'
        },
        'High': {
            'Low': 'Moderate',
            'Moderate': 'Significant',
            'High': 'High',
            'Very High': 'Critical'
        },
        'Very High': {
            'Low': 'Significant',
            'Moderate': 'High',
            'High': 'Critical',
            'Very High': 'Critical'
        }
    };

    // Set the value of the "New Risk" field based on risk and impact assessments
    var newRisk = riskMapping[risk][impact];

    // Update the "New Risk" field
    current.new_risk_field = newRisk; // Replace with the actual field name for the "New Risk" field
})();