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Risk Response task page is not populating in Risk Workspace

shrikant Kahar1
Tera Contributor

Hello Team,

I have updated the plugins in latest version and after that I was not able to see the risk response task page in Risk workspace.

could you please help me with this issue?

 

Thanks in advance

 

shrikantKahar1_0-1753078423519.png

 

8 REPLIES 8

SANDEEP DUTTA
Tera Patron
Tera Patron

Hi @shrikant Kahar1 ,

You will need to select "Enable Risk Response" checkbox on the RAM you have selected . In your case it's "IT Risk Assessment".

Please navigate to Risk Assessment Methodology and under workflows Enable:

SANDEEPDUTTA_0-1753079143360.png

 

Thanks,
Sandeep Dutta

Please mark the answer correct & Helpful, if i could help you.

hello @SANDEEP DUTTA ,

 

It is already enabled in my instance.

shrikantKahar1_0-1753080012632.png

 

Hi @shrikant Kahar1 ,

Now, try completing the "residual Assessment" and wait, it should ask you for Risk Response task.

Thanks,
Sandeep Dutta

Please mark the answer correct & Helpful, if i could help you.

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @shrikant Kahar1 

As far as I know, it looks like a configuration issue based on the message you're seeing. Otherwise, try repairing the plugin and check again. Could you please share the steps to reproduce this? I can test it in my PDI."

 

 

DrAtulGLNG_0-1753079202938.png

 

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