RITM CANCEL buttons is disabled on Portal page

[Suresh Kathavar]

RITM stage is in "Waiting for Approval", the CANCEL and EXPEDITE APPROVAL buttons are not available on portal for few catalogs. Did i missed something. Someone can help on this ? 

[Dr Atul - LNG]

Hi @Suresh Kathavar 

It looks like you created some custom buttons. Do you have any screenshots?

[Suresh Kathavar]

Attaching screen shot for reference

[Dr Atul - LNG]

Hi @Suresh Kathavar 

I checked in my PDI and didn’t see any cancel button. It looks like it’s a custom solution or a custom-built button

[Suresh Kathavar]

NO, Not a custom. Default cancel button was disabled for this order guide