RITM CANCEL buttons is disabled on Portal page

Suresh Kathavar · ‎04-22-2025

RITM stage is in "Waiting for Approval", the CANCEL and EXPEDITE APPROVAL buttons are not available on portal for few catalogs. Did i missed something. Someone can help on this ?

Dr Atul G- LNG · ‎04-22-2025

Hi @Suresh Kathavar

It looks like you created some custom buttons. Do you have any screenshots?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Suresh Kathavar · ‎04-24-2025

Attaching screen shot for reference

Dr Atul G- LNG · ‎04-25-2025

Hi @Suresh Kathavar

I checked in my PDI and didn’t see any cancel button. It looks like it’s a custom solution or a custom-built button

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Suresh Kathavar · ‎04-25-2025

NO, Not a custom. Default cancel button was disabled for this order guide