RITM CANCEL buttons is disabled on Portal page
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04-22-2025 07:52 AM
RITM stage is in "Waiting for Approval", the CANCEL and EXPEDITE APPROVAL buttons are not available on portal for few catalogs. Did i missed something. Someone can help on this ?
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04-25-2025 07:07 AM
I think there’s a reason it has been disabled. Cancelling the order guide isn’t a good use case, as many other items and approvals are attached. Also, once the REQ moves to the next state, the order guide should not be cancelled. Instead, it should be called to SD, and then the cancellation should come from the backend
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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