RITM CANCEL buttons is disabled on Portal page

Suresh Kathavar
Tera Contributor

RITM stage is in "Waiting for Approval", the CANCEL and EXPEDITE APPROVAL buttons are not available on portal for few catalogs. Did i missed something. Someone can help on this ? 

5 REPLIES 5

I think there’s a reason it has been disabled. Cancelling the order guide isn’t a good use case, as many other items and approvals are attached. Also, once the REQ moves to the next state, the order guide should not be cancelled. Instead, it should be called to SD, and then the cancellation should come from the backend

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Dr. Atul G. - Learn N Grow Together
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