RITM/Change Request tasks is been created with approver name rather than requestor name
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ā11-07-2024 03:44 AM
On approval of RITM/change requests the subsequent tasks are getting created with the approver name instead of the actual requestor name . Is there any way for us to set the sys_created_by to either system or requestor name

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ā11-07-2024 03:58 AM
Hi,
By default, created by field is set to the user who actioned the previous task or approval. It is not possible to set to the requestor, but there is a way to set it to System.
If you want to set the Created by to System, then you can add a wait activity and wait a few seconds (just 1 or 2 seconds are enough). The workflow will create the task created after wait condition as System.
Thank you,
Palani
Palani