Azure Devops bi-directional integration with Agile Development

[Prabhh]

Hello,

We have started configuring Azure Devops integration with Agile Development. We have successfully set up the connection between ADO and Servicenow. We have mapped ADO Epic to Project in Servicenow and upon creating an Epic in ADO, Project is successfully being created in Servicenow but when we create a Project in Servicenow, it is not creating any Epic in ADO.

It seems integration is updating records from ADO to Servicenow but not vice-versa. Can you please guide if any other configuration are required to export data from Servicenow to ADO?

- Prabhh

[Ashutosh Munot1]

Hi,

What you are using for integration? Integration Hub?

Thanks,
Ashutosh

[Prabhh]

Hi Ashutosh,

This is OOB integration provided by Servicenow through plugin "Microsoft Azure Devops Integration for Agile Development". And yes it uses Integration hub.

- Prabhh 

[Ashutosh Munot1]

Hi,

Yes i am aware of the plugin just was checking once if its custom integration or OOB.

Can you check this

https://docs.servicenow.com/bundle/orlando-it-business-management/page/product/agile-azure-integrati...

Also i want you to check if the schedule job is working or not:

https://docs.servicenow.com/bundle/orlando-it-business-management/page/product/agile-azure-integrati...

Thanks,
Ashutosh

[Prabhh]

Hi,

Thank you for the response.

It seems we have to do some additional configurations as we are trying to map ADO Epic with Servicenow Project. OOB it works if we map Epic to Epic.

We are following up with servicenow on the required configurations.

- Prabhh