RITM notification - Request approval assigned

[Priya V M]

Hi All,
Need your help in configuring one notification for sysapproval_approver table
When to send condition - 

An Approval, targeting the sc_req_item table, is assigned to a user

Who will receive - approver
one more condition added is that item.catalog contains service catalog 
how to configure this notification?

[J Siva]

Hi @Priya V M 

You can achieve this using event registry and buisness rule with required condition.

Create after business rule and trigger notification using the event.

Let us know where you stuck..

Regards,

Siva

[Ankur Bawiskar]

@Priya V M 

there is already OOTB approval email which goes when approval is raised for RITM

why you want to create another one?

This is the OOTB email notification

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@Priya V M 

if you are saying approval email needs to be sent on RITM only if RITM->Catalog Item->Service Catalog

Then do this in OOTB email in advanced notification condition

if (current.source_table == 'sc_req_item') {
    var ritmSysId = current.sysapproval;
    var ritmRec = new GlideRecord('sc_req_item');
    ritmRec.addEncodedQuery('cat_item.sc_catalogsLIKEe0d08b13c3330100c8b837659bba8fb4');
    ritmRec.addQuery('sys_id', ritmSysId);
    ritmRec.query();
    answer = !ritmRec.hasNext();

} else {
    answer = true; // don't check if the approval is not for RITM
}

If my response helped please mark it correct and close the thread so that it benefits future readers.