RITM Stage is inconsistent / different when viewing in different list view
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-29-2023 09:50 PM - edited 06-29-2023 09:55 PM
Hi,
Would like to seek for an expert advise.
We have an odd situation wherein in RITM table we have the same record but the stages shown are inconsistent.
If we set filters on RITM table; show records with a specific catalog item and state is in Work In Progress, the filter would return a record that shows like this. a record with multiple stages showing and some are already marked completed. But in reality the flow for this record hasn't started yet, no tasks has been completed yet.
However, if you search the record just by RITM number (no other filters). The record would show up correctly; with stages not yet started and no additional stages.
This is how it should appear even on a list with additional filters.
This is same case for the other records too.
Appreciate any feedback Thank you very much!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-29-2023 11:07 PM - edited 06-29-2023 11:09 PM
Hello @j0e matts,
Click on more options (...) of flow and open flow stages, then arrange sequential stages in the flow stages and save.
Please refer blow screenshot:
Help others to find a correct solution by marking the appropriate response as correct answer and helpful.
Thank you!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-30-2023 02:00 AM
Unfortunately this catalog item is still using workflow editor. Can you advise?
Thanks in advance.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-30-2023 01:36 AM
Hi,
Did you check if the Workflow or Flow used has stages set correctly for each activity?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-30-2023 02:22 AM
Hello @j0e matts,
1.) Checkout that workflow.
2.) Open flow properties and in stages tab check the workflow stages order.
3.) Give correct order to workflow stages.
Please refer below screenshots:
Help others to find a correct solution by marking the appropriate response as correct answer and helpful.
Thank you!