RITM State marked to Closed Complete but Request State remains approved in Flow

Anubhav24
Mega Sage

3 weeks ago

Hi All,

 

I have a flow which only contains approvals for RITM and then if it is approved certain insertion takes place on a table and then the RITM is marked as Closed Complete.

Now when I check the request state field it stays as approved.

 

My query is : Does the logic that operates to mark the request closed when a RITM moves to Closed Complete not work when a flow is associated with the request , do we need to add a step to update the state of request in the flow? If no , then do we have an official documentation for that because if we perform the same action in workflow i.e. marking a ritm as closed complete request used to move to closed state automatically.

 

When I marked the stage of RITM as Closed Complete at that time the state and stage of request automatically moved to closed state.

 

 

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VernYerem
Tera Expert

3 weeks ago

We created a subflow to run at the end of each of our requested item flows, to check if all RITMs under a REQ are closed, if so close the REQ. 

When you say:

@Anubhav24 wrote:

Does the logic that operates to mark the request closed when a RITM moves to Closed Complete 

What is this referencing? is there OOTB logic that should be handling this? 

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