RITM State not Approving, even though inbound action is setup to change it to approved

[David White2]

Essentially working on  notifications that include Approve and Reject links to approve adding or removing members from a group.

Have already edited the body of the notification in the workflow to include those links

Set up Inbound email action to change the state to approved when receiving a reply with "Re:-approve" in the subject.

So, I do a test change, add a test user to a test group, hit order now and then go to emails module so that I can preview the HTML body and click the link to test,   Out look comes up, email body and subject looks fine(has watermark in body),  send off email.

I see the reply come in, on the email modules

but when I go to the Request(which is approved automatically based on price), go to the RITM, and check the approvers tab,  it still says "Requested" and not "approved", because of this.. the stage of the RITM is still in "waiting for approval" instead of "fulfillment".

I even added change "Stage" to "fulfillment"  in the inbound action.

I see the process running (inbound action) in the email log for the reply

Yet the field is not updating and I can't figure out why,

The inbound action is targeting the Requested Item table(since thats where the field we want to change is)

Type is: Reply

and the when to run is set up like i said,  when subject contains Re:-approve

Actions are :

Approve to Approved

Stage to Fulfillment

Please help lol

Thanks

[Michael Fry1 · Accepted solution]

Approval emails should use inbound action on Approval table. Then after approval, in your workflow you can change fields on the RITM by using a Set Value activity.

[David White2]

Which approval table should I use?  I used the Approval[sysapproval_approver] table, and in the email log , it skipped the Action entirely because it said that record was not in the inbound email action table.

Thanks

[Michael Fry1]

Yes the Approval [sysapproval_approver] table. Out of the box there should be an inbound action named Update Approval Request. That is looking for either Approve or Reject in the subject line of the inbound email. If the subject line just contains Re: RITM12345, then you will get that error because RITM isn't in the Approval table.

How is your subject line reading as?

[David White2]

Re:-approve, which is what i set for the action as well