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06-13-2019 11:21 AM
Essentially working on notifications that include Approve and Reject links to approve adding or removing members from a group.
Have already edited the body of the notification in the workflow to include those links
Set up Inbound email action to change the state to approved when receiving a reply with "Re:-approve" in the subject.
So, I do a test change, add a test user to a test group, hit order now and then go to emails module so that I can preview the HTML body and click the link to test, Out look comes up, email body and subject looks fine(has watermark in body), send off email.
I see the reply come in, on the email modules
but when I go to the Request(which is approved automatically based on price), go to the RITM, and check the approvers tab, it still says "Requested" and not "approved", because of this.. the stage of the RITM is still in "waiting for approval" instead of "fulfillment".
I even added change "Stage" to "fulfillment" in the inbound action.
I see the process running (inbound action) in the email log for the reply
Yet the field is not updating and I can't figure out why,
The inbound action is targeting the Requested Item table(since thats where the field we want to change is)
Type is: Reply
and the when to run is set up like i said, when subject contains Re:-approve
Actions are :
Approve to Approved
Stage to Fulfillment
Please help lol
Thanks
Solved! Go to Solution.

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06-13-2019 11:27 AM
Approval emails should use inbound action on Approval table. Then after approval, in your workflow you can change fields on the RITM by using a Set Value activity.

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06-13-2019 01:33 PM
The Stage should get changed in your workflow, not via the inbound action. What occurs next in your workflow after the Approval activity?
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06-13-2019 01:35 PM
Catalog task
Stage:Fulfillment
The RITM is not even showing that I approved it

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06-13-2019 01:46 PM
Just to confirm, you are one of the Approvers?
Are there any errors list in the email log of the inbound email?
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06-13-2019 01:51 PM
Yeah I"m one of the Approvers
Nope no errors
Skips actions it didn't use
Says:
Processed 'Update Request Item', updated sc_req_item :RITM0010488
and
Information | Ready for update |
and shows where it received the ID/Watermark from the email

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06-13-2019 01:57 PM
' Processed 'Update Request Item' <- that's not the correct inbound action that should be running.
Should be Update Approval Request. Try changing the Order number to 50.