RITM State not Approving, even though inbound action is setup to change it to approved

[David White2]

Essentially working on  notifications that include Approve and Reject links to approve adding or removing members from a group.

Have already edited the body of the notification in the workflow to include those links

Set up Inbound email action to change the state to approved when receiving a reply with "Re:-approve" in the subject.

So, I do a test change, add a test user to a test group, hit order now and then go to emails module so that I can preview the HTML body and click the link to test,   Out look comes up, email body and subject looks fine(has watermark in body),  send off email.

I see the reply come in, on the email modules

but when I go to the Request(which is approved automatically based on price), go to the RITM, and check the approvers tab,  it still says "Requested" and not "approved", because of this.. the stage of the RITM is still in "waiting for approval" instead of "fulfillment".

I even added change "Stage" to "fulfillment"  in the inbound action.

I see the process running (inbound action) in the email log for the reply

Yet the field is not updating and I can't figure out why,

The inbound action is targeting the Requested Item table(since thats where the field we want to change is)

Type is: Reply

and the when to run is set up like i said,  when subject contains Re:-approve

Actions are :

Approve to Approved

Stage to Fulfillment

Please help lol

Thanks

[David White2]

Skipping 'Update Approval Request', email is a reply, and the record it matches is not in the Inbound Email Action's table

[Michael Fry1]

oh boy. So is your subject Re: - approve, or Re:RITM0115383 - approve? meaning does it contain the RITM number?

[David White2]

Re:-approve

[Michael Fry1]

Can you modify the notification so it includes the task number? as a test, try modifying your email reply to look like: Re:RITM0115383 - approve

[David White2]

Skipping 'Update Approval Request', email is a reply, and the record it matches is not in the Inbound Email Action's table

Same error

Even when modifying the subject of the reply as you instructed