RITM Views

[ZachOnNow]

I want to create custom views on the RITM form specifically for my application's scope, is that possible? For example I have a role in my application that will deal specifically with the customer inputs and they will be on a different instance. On the view I need to add other tab that will be a duplicate of the variables tab on the form. Anyway is this possible since the RITM form is OOB, will I need to make my own RITM table instead for my application?

Any help/advice is much appreciated!!

[Dr Atul G- LNG]

Hi @ZachOnNow 

Anyway is this possible since the RITM form is OOB, will I need to make my own RITM table instead for my application?

Atul: You can create but it is not a good way, like you are duplicating the functionality. 

You can set the view based on roles , try to explore that.

https://www.servicenow.com/community/developer-forum/how-to-change-view-based-on-role-of-user/m-p/22...

https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/administer/navigation-and-...

[Siddhesh Gawade]

Hello @ZachOnNow ,

Yes, it is possible to create custom views on the Requested Item (RITM) form in ServiceNow. You don't need to create your own RITM table which is also not a best practice anyway.

Here are the steps:

1. Navigate to the form for which you want to create a new view. In this case, it's the RITM form.

2. Right-click the form header and select Configure > Form Layout.

3. Click on the New View button and provide a name for your new view.

4. Add, remove, or rearrange fields as needed for your new view.

5. Click Save.

To create a duplicate of the variables tab:

1. Navigate to the form for which you want to create tabs in this again RITM form.

2. Right-click the form header and select Configure > Form Design.

3. Drag and drop the Variable Editor onto the new tab you've created.

4. Click Save.

To restrict this view to a specific role:

1. Navigate to System UI > Views.

2. Find and open your custom view.

3. In the Roles field add your custom role.

4. Click Save.

Remember, these changes will only affect the view of the form for users with the specified role. Other users will see the default view unless another view is specified for their role.

Kindly mark the answer ✔️Correct or Helpful ✔️If it addresses your concern.

Regards,

Siddhesh

[ZachOnNow]

Thank you Siddhesh, will the view be apart of my application's scope and be included in the update set for other instances that use my application?

[Siddhesh Gawade]

Hello @ZachOnNow ,

Surely it can be part of application scope. As your creating a custom application it will better to create view in you application. 

And, Yes you can capture the view update set and move to another instances. But please make sure to create update in your application and then capture the update. to avoid any errors while migrating.