Role-Based Catalog Visibility on Now Agent Mobile

[Ayesha Zia]

Hey everyone, I need help finding a way to show catalog items on the service screen of the Now Agent Mobile app based on user roles and their permissions.

We want to implement a user criteria on mobile app. Does anyone have any suggestions or ideas on how to achieve this?

[Siddhesh Jadhav]

Hi @Ayesha Zia ,

Yes, you can achieve this by creating user criteria and adding it to the Available For related list of the catalog items, as shown in the attachment. This will ensure that the catalog items are displayed based on user roles and permissions.

 

 

If this helps, please mark it as accepted and helpful.

Thanks & Regards,
Siddhesh Jadhav