Role based Request creation

[Madhavi B]

I have a requirement to create RITMs based on the Department and Title values. Below table is for the reference.

Department    Title    Item    Access Info
IT    Developer    ServiceNow    Add user in L1 and L2 group
IT    Admin    ServiceNow    Add user in L1 group
Non-IT    Sys Admin    Desktop    Add user in non-it l1 group

Using Rulebase in Order guides, i have included items by creating conditions on department and title variables.

Now my requirement is , how can I show "Access Info" field information in respective RITM ticket?
For example: If i open ServiceNow RITM ticket where user selected department = IT and title=developer, variable values should show as below.

Department Title Item Access Info
IT Developer ServiceNow Add user in L1 and L2 group

[Dr Atul G- LNG]

Hi @Madhavi B 

If I am not wrong, you cant show in this manner

Department Title Item Access Info
IT Developer ServiceNow Add user in L1 and L2 group

You can show only in only if you are capturing these as variable on catalog item level

Department

Title

Item

Access Info