Role not showing up in condition in workflow

[SuvarnaJadhav]

I have created a role and added the role to the user, when I check in background script I do see the role for user. But in workflow when I try to get the "Requested For" user's role in condition, it's always evaluating to false. 

[GlideFather]

Hi @SuvarnaJadhav,

can you provide any of your configurations?

What role it is, what scope (global or custom)???

Also in the workflow, please share the condition how it is built. 

Tip: for the roles, there are hasRole('itil') and hasRoleExactly('itil') - in the first one admin will evaluate true (itil is inherited) while in the latter it would be false...

Please give me more context to give you better response