Roles for Service Desk Analysts

[Shawn Horley]

Greetings Folks

As a new Developer/System Admin to the ServiceNow environment I am wondering which roles I should be using for my Service Desk Analysts? With the huge amount of roles available I fear I'm getting lost in the weeds so to speak.

I started looking through the content available, but wasn't seeing any articles specific to my needs.

I appreciate any suggestions you folks can provide.

Cheers

SH.

[Pradeep Sharma · Accepted solution]

Hello Shawn,

Did you got a chance to go through the below docs link.

Base system roles

[Shawn Horley]

Greetings Pradeep

Thank you for your reply. Murphy's Law, shortly after asking the question of the community I was going through the Role descriptions in my Instance and found what I was looking for. The itil role. Thank you for that link! I'll keep that as a favourite for future reference.

[Pradeep Sharma]

Hello Shawn,

Let me know if that answered your question. If so, please mark the response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list. Thank you

How To Mark Answers Correct From Community Inbox