Roll back and Turnstile in workflow

[Balakrishna_ABK]

When the customer rejects the item, it triggers a workflow event and rolls back the workflow to the point where it's waiting for a state again.

My requirement is like when second approval is rejected it should make first approval also to requested state upto 2 iterations.

 

How we can achieve same in flow designer?

[Dr Atul G- LNG]

Hi @Balakrishna_ABK 

I doubt this is easily do able, bcz as per oOTB once item rejected, the RITM / REQ all moved to cancelled state and in your case all OOTB logic need to update.

[Balakrishna_ABK]

Hi @Dr Atul G- LNG 

My requirement is like when second approval is rejected it should make first approval also to requested state upto 2 iterations in flow designer 

[Dr Atul G- LNG]

Hi @Balakrishna_ABK 

I understood your issue but issue is mate , need to think practically, if it is change we can still think but it is Request and when its rejected must be raised fresh. This is my thoughts. 

[Simran Gadodiya]

Hi @Balakrishna_ABK 

As I understand is you need when customer rejects RITM it should wait for some conditions then it should close. For this you can wait for condition in workflow. Please refer below mentioned document.

https://www.servicenow.com/community/developer-articles/how-does-the-wait-for-condition-workflow-act....

Hope this helps you if it helps to you mark this as helpful and correct and accept the solution.

Thanks