Round Robin using On-Call schedule plugin

maryc
Tera Contributor

‎10-03-2024 10:19 AM

Hello,

 

Is it possible to do a round robin automated ticket assignment using On-call scheduling plugin?

 

Thanks

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Animesh Das2
Mega Sage

‎10-03-2024 11:26 PM

Hi @maryc ,

 

I think AWA could help you in this. Please see the below community thread where a nice youtube video link from 'ServiceNow community' channel has been shared. This will help you setup per your requirement.

AWA implementation guide community thread 

 

If this address your question, please mark this response correct by clicking on Accept as Solution and/or Kudos.

You may mark this helpful as well if it helps you.

Thanks, 

Animesh Das

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